NURS FPX 6410 Assessment 2 Executive Summary to Administration

Name

Capella university

NURS-FPX 6410 Fundamentals of Nursing Informatics

Prof. Name

Date

Executive Summary to Administration

Patient engagement and satisfaction are essential for healthcare organizations to improve patient health outcomes. This executive summary describes an initiative at a healthcare facility that used patient portals to enhance patient engagement and satisfaction scores. It is prepared for healthcare stakeholders, including hospital administrators, healthcare providers, and IT specialists.

Significance of HIPAA- Compliant Excel Spreadsheet

Health Insurance Portability and Accountability Act (HIPAA) mandates that patients’ sensitive health information should be protected through robust privacy, security, and confidentiality measures against unauthorized access and breaches (Theodos & Sittig, 2021). Creating a spreadsheet that follows these rules ensures that patients’ privacy and confidentiality are maintained, enhancing the organization’s credibility and trustworthiness. We used anonymized data for ten hypothetical patients, ensuring that no protected health information (PHI) was exposed.

Informatics Model (Graves and Corcoran Model) and Change Initiative

Graves and Corcoran Model, also known as the Data-Information-Knowledge-Wisdom (DIKW) model, helps integrate informatics by collecting raw data and converting it into actions that effect change (Cato et al., 2020). Using this model, we collected records on the number of portal logins and patient satisfaction scores (data), which were systematically organized into the spreadsheet (information). The patterns revealed trends in patient engagement and satisfaction (knowledge), which guided the development of strategies to enhance portal usability and patient interaction (wisdom).

Standards of Practice in Nursing Informatics

Our initiative to increase patient engagement through patient portals followed standards of practices established by the American Nurses Association (ANA) related to nursing informatics. These standards emphasize the importance of using technology to enhance patient care quality, safety, and efficiency (ANA, 2024). By implementing secure patient portals, we adhered to these standards, ensuring that patient data was accurately recorded, easily accessible, and protected. The outcome data showed a positive correlation between frequent portal use and higher satisfaction scores, validating the effectiveness of these standards.

Data Trending and Healthcare Outcome

The literature presents that patient portals have favorable outcomes on patients’ health status, patient-provider relationships, behaviors, and satisfaction with services (Carini et al., 2021). The trending data on patient logins and satisfaction scores provided valuable insights into the effectiveness of the patient portals at our organization.

The baseline data, measured monthly, revealed a positive trend in patient satisfaction (84.63%), corresponding with increased portal usage (201 logins). This trend helped the organization understand the impact of the portals on patient outcomes, informing decisions to enhance portal features and encourage usage to reach at least a 90% patient satisfaction score. Regular data measurement is crucial for monitoring progress and making data-driven improvements to promote safe practice.

Regulatory Bodies for Safe Practice

One of the crucial regulatory bodies that play an essential role in ensuring safe practice through patient portals is the U.S. Department of Health & Human Services (HHS), which developed the HIPAA law, mandating stringent data privacy and security requirements for patient information shared through these portals (HHS, 2022). Adherence to these guidelines ensures that we continue to implement robust encryption, access controls, and authentication measures to protect sensitive health information within these portals. It is crucial to perform regular audits and compliance checks, ensuring adherence to these standards and safeguarding against unauthorized access and data breaches.

References

ANA. (2024, February 21). How nursing technology is enhancing patient care. ANA. https://www.nursingworld.org/content-hub/resources/workplace/how-technology-is-changing-the-nursing-industry/

Carini, E., Villani, L., Pezzullo, A. M., Gentili, A., Barbara, A., Ricciardi, W., & Boccia, S. (2021). The impact of digital patient portals on health outcomes, system efficiency, and patient attitudes: Updated systematic literature review. Journal of Medical Internet Research, 23(9). https://doi.org/10.2196/26189

Cato, K. D., McGrow, K., & Rossetti, S. C. (2020). Transforming clinical data into wisdom. Nursing Management, 51(11), 24–30. https://doi.org/10.1097/01.numa.0000719396.83518.d6